Returns & Exchanges
At Prinjal Jewels, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to begin the return process.
2
Prepare the Package
Securely place the jewelry in its original velvet box and packaging, ensuring all authenticity certificates and tags are included.
3
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your shipping box.
4
Receive Your Refund
Once our gemologists inspect the returned item, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing